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Customer Care Specialist 4040 Civic Center Drive, Suite 430, San Rafael , California

We seek someone with a passion for delivering exceptional customer service and a desire to continue their career in footwear to join our Vionic eCommerce Customer Care team in San Rafael, CA.

We are Caleres, a global footwear company with brands that fit people’s lives. We are ferocious about fit and living our mission of inspiring people to feel great…feet first!

We seek people who:

  • Ensure solutions-oriented approach when addressing consumer issues
  • Have experience serving customers through multiple channels including phone, email, social media and chat
  • Maintain high-customer satisfaction and response rates within one business day
  • Understand the value in representing Vionic’s brand in a professional manner
  • Demonstrate fluency with direct-to-consumer (DTC) policy and procedures
  • Continually seek process improvement opportunities to enhance the consumer experience
  • Help spot trends regarding returns, customer feedback and website bugs

We seek people with these qualifications:

  • 2-3 years of experience in a direct-to-consumer call handling role – in footwear or apparel a plus!
  • eCommerce experience is preferred
  • Requires very strong typing, accurate data entry and email writing skills
  • Enthusiastic approach to customer service; with an overactive empathy gene, a
  • love for helping others and exceeding consumer expectations
  • Possess excellent verbal and written communication
  • Ability to deescalate sensitive consumer issues to ensure a positive experience
  • Understanding of on-line ordering systems and internet savvy
  • Ability to identify and solve problems efficiently and quickly and maintain high
  • level of productivity with the ability to multi-task and reprioritize tasks
  • Basic fluency with MS Office applications (Word and Excel) and Google Docs, required
  • Beyond beginner level of MS Excel preferred, but not required

Why join our team?

  • Competitive starting salary of $18 per hour
  • No weekend shifts! - Monday-Friday 7:00am-4:30pm
  • Great benefits, including medical coverage starting day one
  • Comprehensive training program provided
  • 30% Discounts on shoes across all of our brands!

But most of all, we seek people who share our values and our ferocity for fit.

People passionate about their work. People who hold themselves and others accountable. People who think a $2.8 billion company should be as creative as a start-up. People driven by an insatiable curiosity. People who care about being the best, among the best.


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