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Assistant Manager, Call Center 8300 Maryland Ave, Saint Louis , MO

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We seek an experienced call center manager passionate about developing high-performing teams to exceed customer expectations to join our Consumer Care team.

We are Caleres, a global footwear company with brands that fit people’s lives. We are ferocious about fit and living our mission of inspiring people to feel good…feet first.

We seek people who:
•	Deliver an exceptional customer experience through friendly, efficient and invested service, resolving issues on first contact
•	Empower team through coaching and escalated call handling, fostering an environment which encourages agents to exceed consumers’ expectations
•	Develop agents to consistently perform with accuracy, speed and integrity
•	Lead and motivate team to meet and exceed performance goals
•	Create efficiencies and elevate consumer experiences through technology, process enhancements and cross-functional collaboration 

We seek people with these qualifications:
•	Bachelor’s degree preferred
•	1+ years customer service or retail experience
•	Retail call center experience preferred
•	Demonstrated experience coaching, developing and motivating teams
•	Excellent troubleshooting and communication skills with a focus on providing exceptional customer service
•	Ability to meet multiple competing deadlines in a fast-paced, dynamic environment
•	Highly organized, detail-oriented and committed to continual process improvement

But most of all, we seek people who share our values and our ferocity for fit.

People passionate about their work. People who hold themselves and others accountable. People who think a $2.6 billion company should be as creative as a start-up. People driven by an insatiable curiosity. People who care about being the best, among the best. 


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