Consumer Care | Caleres Careers

We are go-getters who love caring for our customers.

Always Putting Our Best
Foot Forward

If you have a passion for helping people, are a strong communicator and enjoy being a dynamic brand advocate, this team is your fit.

370,000
CALLS ANSWERED
ANUALLY

93%
customer
Satisfaction

125
TEAM MEMBERS

Career Pathing

Centralizing our Consumer Care team near our Global Headquarters in St. Louis allows for unmatched career opportunities departmentally as well as leading into cross-functional teams at our headquarters office. Growing within the department means strengthening your communication, problem solving and decision making skills, as well as sharpening your knowledge of our brands and products. Check out some of the roles within the Consumer Care team.

Consumer Care Associate

Maintains a customer focus through effective oral communication and listening skills, while demonstrating appropriate empathy & basic decision making skills

Email Representative

Leverages intermediate communication skills with emphasis in writing as well as regular problem-solving & decision-making skills under minimal supervision

Order Analysis Representative

Maintains a thorough knowledge of products and policy services in conjunction with intermediate communication skills, problem-solving & decision-making skills

Advance Service Representative

Utilizes advanced knowledge of products, policy and services in a goal oriented and leadership role requiring advanced problem-solving & decision-making skills with ability to take on additional projects and handle escalations

Support Specialist

Leverages their subject matter expertise in a highly flexible leadership role while demonstrating advanced communication skills, problem-solving & decision-making

Karen

Assistant Manager, Consumer Care

I came to Caleres six years ago with the need for a stable income. The environment here is what makes me stay. I love coming to work and feeling like I've just stepped into my second home. Consumer Care truly cares for every single customer and every single agent in the department. Being around so many positive people is the best!

I'm proud to work for such a diverse company. I love seeing everyone succeed and knowing I'm making my family proud of me.

Sarah

Assistant Manager, Consumer Care

I love making a difference – whether it's making a customer's shopping experience outstanding or helping an agent reach their career path goals. It's so rewarding to see your hard work pay off. The people at Caleres are absolutely amazing! Caleres treats their employees really well and I've never had a day where I didn't want to come to work!

Terrence

Advanced Service Representative, Consumer Care

Working at Caleres, there's something new every day. I'm very interested in learning new skill sets and accepting new challenges. This job provides me with a lot of knowledge on how a corporate business operates and there are always opportunities to grow. I'm always striving for effective ways to improve my performance. Caleres has become a family to me - I truly enjoy my colleagues and the experiences I gain from working here. Caleres makes sure employees feel valued and appreciated.

Chanel

Quality Assurance Representative, Consumer Care

I'm passionate about the training and development of the consumer care agents, making sure they are motivated and trained on our company values as well as policies and procedures. I've worked at various call centers and ours is much different – it's family oriented, provides good challenges, and we get great motivation from leadership. The open-door policy to communicate ideas, suggestions, and concerns is very rewarding because it gives employees a voice and lets them know their opinion matters. Management believes in developing people for the next level of their career – I've been promoted twice in the last two years. My managers have pushed me out of my shell to succeed in every role I've had. We have a very diverse culture and I work with some amazing people!

Natalia

Advanced Service Representative, Consumer Care

There are never boring days here at Consumer Care! We are always learning new things and striving to constantly improve. I'm confident we provide our customers with the best service we possibly can. We work together when things are challenging, and we celebrate our wins. I'm so proud of how much support we have within Caleres. We are always encouraged to grow and have the support systems and resources to do so.